Πολιτική επιστροφής χρημάτων
At Piandfi™, we want you to shop with confidence. If something isn’t right with your order or you simply change your mind, we’re here to help.
Returns & Right of Withdrawal
You may request a return of an eligible item within 14 days from the delivery of the last item in your order, subject to applicable consumer law and any lawful exceptions.
You can request a return directly through your Piandfi™ Customer Account by selecting “Withdraw / Cancel Order” in the footer of our website and accessing the relevant order.
You may also contact us at info@piandfi.com or through our Live Chat if you need assistance.
Once your return request has been submitted, you will receive the relevant information regarding the next steps for returning your item.
Please do not send products back to us without following the return instructions provided, as this may delay identification and processing of your return.
EU Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from an eligible online purchase within 14 days from the delivery of the last item in your order, without providing a reason, subject to the exceptions provided by applicable law.
You may exercise your right of withdrawal electronically by selecting “Withdraw / Cancel Order” in the footer of our website.
After accessing your order, you can submit a cancellation request for eligible items that have not yet been fulfilled or a return request for eligible items that have been fulfilled.
You may also contact us at info@piandfi.com regarding your right of withdrawal.
Exercising your right of withdrawal electronically does not affect any other method of exercising that right available to you under applicable law.
Condition of Returned Items
You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality, just as you would be able to do in a physical store.
Returned products should include, where reasonably possible, their original packaging, accessories, manuals and all items supplied with the product.
If a product has been handled or used beyond what is reasonably necessary to inspect it, you may be responsible for any diminished value resulting from that additional handling.
Return Shipping Costs 📦
For returns made under the right of withdrawal or because you have changed your mind, the customer is responsible for arranging and paying the direct cost of returning the goods to Piandfi™, unless Piandfi™ has agreed otherwise or applicable law requires otherwise.
If the product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where applicable statutory rights apply, the appropriate remedy will be provided without cost to the consumer, including applicable return shipping costs.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect or with something missing, please contact us as soon as possible. We recommend notifying us within 10 days of delivery so that we can investigate and assist you quickly.
Please include your order number, a description of the issue and, where possible, photos or video showing the problem.
The 10-day notification request does not limit any mandatory legal guarantee or consumer rights that may apply.
Exceptions & Non-Returnable Items
Certain products may be excluded from the right of withdrawal where permitted by applicable law. These may include:
- Products made to your specifications or clearly personalised
- Products that deteriorate or expire rapidly
- Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken
- Gift cards and other products where a lawful exception applies
If you’re unsure whether your product can be returned, contact our Customer Care Team.
Purchasing an item on sale does not by itself remove any mandatory return or withdrawal rights available under applicable consumer law.
Exchanges
The fastest way to exchange an eligible item is to request a return and, once your return has been accepted, place a separate order for the product you would like instead.
If you received an incorrect or defective product, please contact us first so our team can provide the appropriate solution.
Refunds 💳
Once your return has been received and inspected, we’ll notify you about the status of your refund.
Approved refunds will be issued to your original payment method.
For a valid exercise of the EU right of withdrawal, reimbursement will generally be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
For sales of goods, Piandfi™ may withhold reimbursement until the goods have been received back or you provide evidence that they have been sent back, whichever occurs first.
Your bank, card issuer or payment provider may require additional time for the refund to appear in your account after it has been issued.
Original Shipping & Additional Costs
Where required by applicable withdrawal law, eligible refunds include the standard outbound delivery cost paid for the order.
If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery cost is not required to be refunded.
The direct cost of returning goods following a change of mind or exercise of the right of withdrawal remains the customer’s responsibility, where permitted by law and where the customer has been informed accordingly.
Unclaimed, Refused or Undeliverable Orders
If an order is returned to Piandfi™ because it was not collected, was refused, or could not be delivered due to circumstances attributable to the recipient, please contact our Customer Care Team.
Where permitted by applicable law, actual additional costs incurred in returning an undeliverable shipment may be deducted from any refund. Any applicable deduction will be communicated as part of the refund process.
Faulty Products & 2-Year Legal Guarantee 🛡️
Returns because you changed your mind are separate from your rights when a product is faulty or not as described.
Consumers purchasing goods in the EU benefit from a minimum 2-year legal guarantee for goods that are faulty or do not conform to what was advertised, subject to applicable law. Depending on the circumstances, remedies may include repair, replacement, price reduction or refund.
Any additional Piandfi™ commercial warranty does not limit or replace your mandatory statutory consumer rights.
Need Help? ♡
If you have any questions about a return, withdrawal, cancellation, refund or product issue, contact our Piandfi™ Customer Care Team:
📧 Email: info@piandfi.com
💬 Live Chat: Available directly through our website
Please include your order number so we can assist you as quickly as possible.
Shop with confidence. We’re here if you need us. ✨