Politique d’expédition
At Piandfi™, we work to process and deliver your order as quickly and efficiently as possible, wherever you are. 🌍
Order Processing
Orders are typically processed on the same day they are placed and shipped the following day.
During sales, holidays, product launches or exceptionally high-demand periods, processing may take a little longer. We appreciate your patience during these periods.
Once your order has been shipped, you’ll receive a tracking number so you can follow its journey.
Estimated Delivery Times 🚚
Estimated delivery times after shipment are:
- Greece & Cyprus: 1–4 business days
- Europe: 5–7 business days
- Asia: 5–7 business days
- USA & Latin America: 10–15 business days
- Africa: 10–15 business days
These delivery times are estimates and not guaranteed delivery dates. Delivery may occasionally take longer due to customs procedures, courier delays, public holidays, severe weather, high-demand periods or other circumstances outside our reasonable control.
Where We Ship From
Piandfi™ orders may be shipped from different fulfilment locations depending on the product, availability and destination.
We work with our fulfilment and shipping partners to route orders from the most suitable available location.
Because orders may be fulfilled from different locations, products from the same order may occasionally arrive in separate packages.
Worldwide Shipping 🌍
Piandfi™ ships to customers around the world.
Available shipping methods, shipping costs and other delivery options, where applicable, are displayed during checkout based on your delivery destination.
Some destinations or products may be subject to shipping restrictions.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If your tracking has not updated for an extended period or you believe there may be an issue with your delivery, contact our Customer Care Team at info@piandfi.com or through our Live Chat.
Customs, Duties & Taxes
Depending on your destination and the location from which your order is fulfilled, customs duties, import taxes or other charges may apply.
Where these charges are not collected during checkout, they may be charged by your local customs authority or delivery carrier and are generally the responsibility of the recipient.
Piandfi™ does not control charges imposed independently by customs authorities and cannot predict their amount.
Customs clearance may occasionally cause additional delivery delays.
Incorrect or Incomplete Delivery Address
Please make sure your shipping address and contact information are complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible.
We’ll do our best to update your information before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
If a parcel cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or return costs may apply where permitted by law.
Unclaimed or Refused Packages
If a package is returned to us because it was not collected, delivery was refused, or the carrier was unable to complete delivery due to circumstances attributable to the recipient, please contact our Customer Care Team.
Where permitted by applicable law, actual additional shipping or return costs incurred as a result may be deducted from the applicable refund.
For complete refund terms, please refer to our Return & Refund Policy.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first and contact our Customer Care Team if you need assistance.
We will review the tracking information and, where appropriate, contact the courier or shipping partner to investigate the shipment.
30-Day Delivery Guarantee ♡
If you haven’t received your order within 30 days from the date it was shipped, please contact us.
Where an order is confirmed as not delivered within this period, you are eligible for a full refund under our 30-Day Delivery Guarantee, subject to verification of the shipment status and excluding circumstances attributable to the recipient, such as an incorrect address, refusal of delivery or failure to collect the parcel.
Nothing in this guarantee limits any mandatory delivery or consumer rights available under applicable law.
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Eligible consumers may also have statutory withdrawal and consumer guarantee rights under applicable law.
Please review our Return & Refund Policy for information regarding return eligibility, return shipping costs, damaged or faulty products and refunds.
Need Help? ♡
If you have any questions about shipping or the status of your order, our Piandfi™ Customer Care Team is here to help.
📧 Email: info@piandfi.com
💬 Live Chat: Available directly through our website
Please include your order number when contacting us so we can assist you as quickly as possible.
From Piandfi™ to your door, wherever you are. 🌍✨