Privacy policy
Last updated: September 2026
At Piandfi, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Piandfi (“Piandfi”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit piandfi.com (the “Site”), make a purchase, contact us, or otherwise use our services.
1. Who We Are
Piandfi is the controller of the personal data described in this Privacy Policy, except where otherwise stated.
Business name: Piandfi
Registered address: [TO BE ADDED]
Email: info@piandfi.com
Website: piandfi.com
If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details above.
2. Personal Data We Collect
Depending on how you interact with our Site and services, we may collect the following categories of personal data:
Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including the products you purchase, order history, payment status, delivery information, returns and refunds.
Payment information. Payments are processed through our payment service providers. Depending on the payment method you choose, these providers may collect and process payment details necessary to complete your transaction.
Customer support information, including communications you send to us through email, Live Chat, social media or other customer support channels.
Device and technical information, such as your IP address, browser type, device information, operating system, time zone and information about how you interact with our Site.
Website activity, including pages and products viewed, searches, items added to your cart, checkout activity and interactions with our Site.
Marketing and advertising information, including your marketing preferences and, where permitted, information about your interaction with our advertisements.
3. How We Use Your Personal Data
We may use your personal data to:
- Process and fulfil your orders and payments
- Arrange shipping and delivery
- Provide order confirmations, tracking information and invoices
- Process returns, refunds and warranty requests
- Provide customer service and respond to your enquiries
- Maintain and improve our Site and services
- Detect and prevent fraud, misuse and security incidents
- Comply with legal, accounting and regulatory obligations
- Measure the performance of our Site and advertising
- Send marketing communications where permitted by law
- Display or measure personalised advertising where you have provided consent when required
We do not use your personal data for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.
4. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we process personal data only when we have a valid legal basis.
Depending on the purpose, this may include:
Performance of a contract — for example, processing your order, payment, delivery, return or refund.
Legal obligations — for example, retaining transaction records where required for tax, accounting or regulatory purposes.
Legitimate interests — for example, protecting our Site, preventing fraud, providing customer support and improving our services, where those interests are not overridden by your rights and freedoms.
Consent — for example, where required for non-essential cookies, certain marketing communications or personalised advertising.
Where processing is based on your consent, you may withdraw that consent at any time.
Shopify specifically notes that EEA merchants should identify the legal basis for the purposes for which personal data is processed.
5. How We Share Personal Data
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify, which provides the e-commerce platform used to operate our online store
- Payment processors and payment service providers
- Shipping companies, couriers and fulfilment partners
- IT, hosting and security providers
- Customer service and communication providers
- Analytics and advertising partners, including TikTok where applicable
- Professional advisers such as accountants, lawyers and other advisers
- Government authorities, regulators or law enforcement where required by law
We only share information that is reasonably necessary for the relevant purpose and subject to applicable data protection requirements.
6. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal data to provide the e-commerce infrastructure and services that allow us to operate our store.
In many circumstances, Piandfi acts as the controller of customer personal data and Shopify processes that data on our behalf. For certain Shopify services and features, Shopify may process information in other roles and for its own specified purposes.
You can learn more about Shopify's privacy practices through the Shopify Privacy Policy.
7. TikTok Pixel & Advertising
We use the TikTok Pixel and related TikTok advertising technologies to help us understand how visitors interact with our Site, measure advertising performance and optimise our advertising campaigns.
Depending on your interaction with our Site and our configuration, these technologies may process information such as device and browser information, IP address, advertisements interacted with, pages or products viewed, timestamps, and events such as adding a product to your cart or completing a purchase.
TikTok confirms that its Pixel can share website events for measuring traffic, campaign performance and campaign optimisation.
Where required by applicable law, TikTok Pixel and other non-essential advertising technologies will be used only after you have provided the appropriate consent.
TikTok also requires advertisers using its tools to have the necessary transparency notices and lawful bases, including consent where required.
You can manage or withdraw your consent through the cookie/privacy preferences available on our Site.
8. Cookies & Similar Technologies
We use cookies and similar technologies to operate our Site, remember your preferences, understand how our Site is used and, where permitted, support analytics and advertising.
Cookies may include:
Essential cookies necessary for the Site, shopping cart, checkout, security and other core functionality.
Functional cookies that help remember preferences and improve your shopping experience.
Analytics cookies that help us understand how visitors interact with our Site.
Advertising cookies and pixels used to measure advertising performance and, where permitted, provide more relevant advertising.
Where required by law, non-essential cookies and tracking technologies will not be used until you provide consent.
You can manage your preferences through our cookie/privacy settings and may also control cookies through your browser settings.
Shopify provides regional Customer Privacy settings and cookie-consent controls for merchants.
9. Marketing Communications
If you subscribe to our marketing communications, we may use your contact information to send you information about products, offers, promotions and other Piandfi news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@piandfi.com.
Withdrawing your consent to marketing will not affect transactional communications necessary to manage your orders or account.
10. International Data Transfers
Some of our service providers may process personal data outside the country in which you live or outside the European Economic Area.
Where personal data is transferred internationally, we and our service providers use appropriate safeguards as required by applicable data protection law.
For example, Shopify states that transfers of EEA personal data outside the EEA must be protected through appropriate legal mechanisms designed to provide an essentially equivalent level of protection.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, enforcing agreements and complying with legal, tax and accounting obligations.
Different categories of personal data may therefore be retained for different periods.
When personal data is no longer required, we will delete or anonymise it where appropriate, subject to applicable legal requirements.
12. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal data.
Under the GDPR, these may include the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent data protection authority
These rights may be subject to limitations and exceptions under applicable law.
To exercise your rights, contact us at info@piandfi.com.
We may need to verify your identity before completing certain requests.
13. Children's Privacy
Our Site and services are not intended for children, and we do not knowingly collect personal data from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@piandfi.com.
14. Security
We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services or legal and regulatory requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
16. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first at info@piandfi.com so we can try to resolve your concern.
You also have the right, where applicable, to lodge a complaint with your local data protection authority or with the competent supervisory authority.
For a Bulgarian establishment, the relevant authority is the Commission for Personal Data Protection (CPDP), which accepts GDPR complaints against controllers and processors.
17. Contact Us
For questions about this Privacy Policy, your personal data or to exercise your privacy rights, contact:
Piandfi
📧 Email: info@piandfi.com
📍 Registered address: [TO BE ADDED]